Zen Marketing reserves the right to suspend or terminate the Service if: 2.13 „Service Level” means the standards to which Oracle adheres and by which it measures the level of service it provides, as expressly described below. The operation of your website is subject to occasional scheduled maintenance activities performed by your hosting service. If relevant, Zen Marketing will notify you by email with 48 hours` notice. The free Rocket Lawyer template includes a section on payment details and covers opportunities such as default and dispute resolution. This model is particularly useful for new financial agreements. The service in general includes the design, construction and hosting of websites for our customers, as well as the provision of ongoing support and other services as described in detail on our website on the pages under website service. „Standard bandwidth type” means that the Service is served at a 5:1 ratio with a guaranteed customer data rate (CDR) of up to 20% and starts at maximum if network capacity allows. Standard traffic over the RDC is safely disposed of under traffic jams. For example, a 100/100Mb service is guaranteed to offer 20Mbps at all times and burst up to 100Mbps when bandwidth is available; „Installation Service” means the on-site installation service offered by Zen as specified on customer`s Order Form and in accordance with the provisions of Clause 11; Apparently, the service comes with a business class service level agreement (SLA) and 24/7 access to technical support and customer service in the UK. More details about Zen`s Ethernet NGA can be found at the following link. You can set SLA service objectives for five different metrics: first response time, next response time, regular refresh time, requester wait time, and agent time.

The first three measurements measure the response time, while the two seconds measure the resolution time. 2.7 „Force Majeure” means any downtime resulting from events or conditions beyond Oracle`s reasonable control. These events may include, but are not limited to, the actions of the common enemy, the elements, earthquakes, floods, fires, epidemics, and the inability to obtain products or services from other persons or organizations. .